Effective Date: September 2025

At GLEDAM, customer satisfaction is our top priority. We understand that sometimes you may need to return a product or request a refund. Please read our policy carefully for a smooth process.

1. Returns Eligibility

• Products can be returned within 7 days of delivery.

• Items must be unused, in original packaging, and in the same condition as delivered.

• Bar accessories with manufacturing defects are eligible for return or replacement.

2. Non-Returnable Items

• Customized or personalized products.

• Items damaged due to customer misuse.

• Opened consumable items.

3. Refund Process

• Once we receive and inspect the returned product, we will notify you via email.

• Approved refunds will be processed within 7 business days using the original payment method.

• Shipping charges are non-refundable.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (damaged or defective item).

• Please use a reliable courier service and retain tracking information.

5. Exchange Policy

• Exchanges are allowed only for defective or damaged products.

• Contact us within 7 days of delivery with your order details and photos of the defect.

6. How to Initiate a Return

Email us at:
📧 sales@gledam.in
Include your order number, product details, and reason for return.
Our support team will guide you through the next steps.

7. Contact Us

For any questions regarding returns or refunds, reach out to us at:
📧 Email: sales@gledam.in
🌐 Website: www.gledam.net